Shipping Policy

Processing Time
All orders are processed within 2-3 business days after receiving payment confirmation. Orders are verified, packaged, and sent to our fulfillment partners for shipment.

Shipping Time
Our average delivery time ranges between 7–20 business days, depending on your location and current carrier conditions.

  • United States, Canada, United Kingdom, Australia: 7–15 business days

  • Europe: 7-12 business days

  • Rest of the World: 10–25 business days

Please note that these timeframes are estimated and can be affected by customs delays, peak seasons, or courier backlogs.

Tracking Your Order
Once your order ships, you’ll receive a tracking number via email so you can monitor delivery progress in real time. Tracking updates may take 2–5 business days to appear once the package is in transit.

Order Changes & Address Corrections
Please double-check your shipping details before completing checkout. We can only update or cancel orders within 24 hours of purchase. After that, orders are locked for processing and cannot be modified.

Lost or Delayed Packages
If your package has not arrived within 30 business days, please contact our support team at [your email] with your order number. We’ll open an investigation with the carrier and send a replacement or issue a refund if deemed lost.

Customs, Duties & Taxes
International orders may be subject to customs fees or import taxes depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Questions?
Our support team is here to help. Email us at support@shadecosmetics.com for assistance with your order.